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If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

Taxi owners

Information about a client who is insured and involved in a motor vehicle accident with a taxi.

If taxi owner is unknown

If the driver was involved in an accident and was at fault, the other party's insurer may want the taxi owner's details so that they can sue the owner. If the driver does not know who owns the taxi they can make an application under Freedom of Information (FOI) with the Commercial Passenger Vehicles Victoria (CPVV).

After the FOI request has been lodged the CPVV must make a decision and let the applicant know as soon as practicable, but no later than 45 days after receiving the request.

See Commercial Passenger Vehicles Victoria(opens in a new window).

If FOI refused

If the CPVV refuses access to the documents sought, the client can appeal the CPVV's decision and seek internal review. The appeal must be lodged within 28 days of the date on which the decision was sent.

The CPVV must then reconsider the request and respond to the client within 14 days.

If the client wishes to appeal further to the Victorian Civil and Administrative Tribunal (VCAT), the client must do so within 60 days of the date the client was notified of the result of the internal review.

See:

If client owns the taxi

This strategy will assist if the taxi owner is at fault and the taxi club is refusing to indemnify the owner, even though the owner has paid their excess with taxi club and the other party's insurance company is a code member who subscribes to the Australian Financial Complaints Authority (AFCA).

First write to the other party's insurance company (or their representative) seeking a waiver of the debt. Attach a copy of the client's bank statement, Centrelink Income Statement and/or financial profile to this letter if the client is in clear financial hardship.

If the debt is not waived within 14 days then ask that the matter be referred to the insurance company’s internal dispute resolution department.

See 'Appendix XXVI—Letter to other party's insurer seeking debt waiver for taxi owner' in Precedent letters.

More information

Reference

Content on this page has been adapted from Motor Vehicle Accident Manual, 2012, which is no longer available.

Thanks to Footscray Community Legal Centre inc (as it then was) and to Ali Yildiz and Denis Nelthorpe.

Commercial Passenger Vehicles Victoria

This organisation replaced the Taxi Services Commission in 2018. It is responsible for regulating the commercial passenger industry, including authorising driving instructors.

See Commercial Passenger Vehicles Victoria(opens in a new window).

Acknowledgement

Content on this page was originally adapted from Motor Vehicle Accident Manual, 2012. Thanks to Footscray Community Legal Centre inc and to Ali Yildiz and Denis Nelthorpe.

Thanks to Matthew Martin, Senior lawyer, WEstJustice for assistance with review in April 2019.

Precedent letters

Originally from Motor Vehicle Accident Manual, Footscray Community Legal Centre (Now WEstjustice). Thanks to Ali Yildiz and Matthew Martin, Senior Lawyer at WEstjustice for their assistance with updating this content.

appendix_xxvi_letter_to_insurance_co_of_other_party.doc (doc, 77 KB)(opens in a new window)

This letter is for a taxi owner to apply to other party's insurer seeking a debt waiver because their taxi club is refusing to indemnify them.

appendix_xxv_letter_to_taxi_servicescpvv.doc (doc, 67 KB)(opens in a new window)

This letter is used by a taxi driver to make an FOI request to the CPVV to find out the name of the taxi owner.

Updated