This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

Services and info for clients about transport and video links

Services and info for clients about transport and video links.

Corrections Victoria

This business unit of Department of Justice and Community Safety is responsible for setting the direction, management and operation of Victoria's corrections system. Corrections Victoria's website, Corrections, prisons and parole has information about the governance of prisons in Victoria.

See Corrections, Prisons & Parole(opens in a new window).

Deputy Commissioner's Instructions

The Deputy Commissioner's Instructions (DCIs) set out detailed guidelines for the management and operation of public prisons and prisoners in Victoria. Private prisons must follow a similar set of Operating Procedures, which, like the Deputy Commissioner's Instructions, put into practice the Standards and Commissioner's Requirements to ensure a consistent system across the entire Victorian Prison network.

See Deputy Commissioner's Instructions(opens in a new window).

Ombudsman Victoria

The ombudsman site has information to explain how prisoners can make a complaint about the prison system. Prisoners can call the Ombudsman directly. To do this the prisoner has to enter their ID, their PIN and then dial '*#06'.

See Victorian Ombudsman—Prisons(opens in a new window).

Prison law org

This site, originally created by the Mental Health Legal Service, has information to support prisoners and their families. The site has a series of fact sheets about going to prison, being searched, classification, visits, prison rules, discipline, medical treatment, drug and alcohol testing, freedom of information, complaints and prisoner rights.

See Prison in a new window).

The Law Handbook

Fitzroy Legal Service's handbook has a chapter to explain the laws that apply to prisoners in Victoria.

See Imprisonment, supervision and prisoner rights(opens in a new window).

Flat Out Inc.

Flat Out is a state-wide advocacy and support service for women who have had contact with the criminal justice and/or prison system in Victoria. They provide individualised support for women (with or without children) to address homelessness, drug and alcohol treatment and a range of other support and advocacy aimed at addressing the underlying causes of criminalisation. The content is undated.

See Flat Out(opens in a new window).

Australian Human Rights Commission

The commission has a fact sheet that has information about some of the human rights issues that prisoners face during and after they are in prison such as the loss of voting rights and discrimination on the basis of a criminal record.

See AHRC—Human Rights and Prisoners(opens in a new window).

Victorian Association for the Care and Resettlement of Offenders (VACRO)

VACRO aims to help people who have been released from prison to ease the transition back into community life. To do this, they assist with reunification with family and work with offenders to establish a stable base that includes accommodation and employment.

See Victorian Association for the Care and Resettlement of Offenders (VACRO)(opens in a new window).

See 'helpful resources' for a list of information sheets to support prisoners and their friends and families. There is information in:

Arabic | Chinese | Pasifika | Vietnamese | as well as English.

Law Institute Victoria

The Law Institute of Victoria (LIV) Legal Referral Service provides client referrals to lawyers across Victoria. The referral service operates a telephone service during business hours and an online service through the LIV website.

Referrals are tailored to meet client needs and provide a listing of up to three law firms practising in a particular area of law. All law firms participating in the referral service undertake to see clients for the first 30 minutes free of charge. This interview can be used to determine the nature of the legal issue and discuss the available options. Normal fees are charged after the first 30 minutes or if work needs to be prepared on the client’s behalf.

Phone (03) 9607 9550.

See Law Institute Victoria—Legal Referral Service(opens in a new window).

This is VLA's online referral booking and information tool.

See Legal Help Online (Orbit(opens in a new window)).

Court, CLC, FRC and VLA panels locator

Use Toby's maps to locate community legal centres, courts and private lawyers on the Victoria Legal Aid panel. Search for a list of services near where the caller lives. Search by postcode, name of organisation, phone number or suburb. Tick/untick the boxes to select the search categories.

Do not hit enter to avoid searching globally. Hit F5 to undo this global search.

See Google maps link for CLCs and 29A panellists(opens in a new window).

For Generalist CLCs and Local Government Agencies see Google maps link for General CLCs(opens in a new window).