This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

Services and info for clients about freedom of information

Services and info for clients about freedom of information.

Office of the Australian Information Commissioner (OAIC)

This Australian Government agency has information about privacy and a person's rights to access information held by government agencies.

Right to know

The commissioner has a new site designed for the public to increase awareness of the rights enshrined under freedom of information laws. The site has videos, tips and other resources.

See OAIC—Right to know.

Office of the Victorian Information Commissioner

The Commissioner promotes the Freedom of Information Act 1982 (Vic), reviews FOI decisions and handles complaints made about an FOI decision process and provides public education and guidance to agencies about their responsibilities under the Act.


Victorian Civil and Administrative Tribunal

A person can apply to VCAT if they have applied to a Victorian government department for documents and these have been refused. VCAT can also make a decision if someone is opposing the release of documents under FOI or if someone has applied to amend documents held by a government agency. VCAT can also hear an application by a government department that is not satisfied with a decision made by the FOI Commissioner.

See VCAT—Freedom of Information Act 1982(opens in a new window).

Law Institute Victoria

The Law Institute of Victoria (LIV) Legal Referral Service provides client referrals to lawyers across Victoria. The referral service operates a telephone service during business hours and an online service through the LIV website.

Referrals are tailored to meet client needs and provide a listing of up to three law firms practising in a particular area of law. All law firms participating in the referral service undertake to see clients for the first 30 minutes free of charge. This interview can be used to determine the nature of the legal issue and discuss the available options. Normal fees are charged after the first 30 minutes or if work needs to be prepared on the client’s behalf.

Phone (03) 9607 9550.

See Law Institute Victoria—Legal Referral Service(opens in a new window).

This is VLA's online referral booking and information tool.

See Legal Help Online (Orbit(opens in a new window)).

Court, CLC, FRC and VLA panels locator

Use Toby's maps to locate community legal centres, courts and private lawyers on the Victoria Legal Aid panel. Search for a list of services near where the caller lives. Search by postcode, name of organisation, phone number or suburb. Tick/untick the boxes to select the search categories.

Do not hit enter to avoid searching globally. Hit F5 to undo this global search.

See Google maps link for CLCs and 29A panellists(opens in a new window).

For Generalist CLCs and Local Government Agencies see Google maps link for General CLCs(opens in a new window).