This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

References for motor vehicle accidents

Information for staff about motor vehicle accidents.

VLA Learning Hub

Motor vehicle accidents and clients with low incomes

This session, presented by Denis Nelthorpe, Manager Footscray CLC and Ali Yildiz, Principal Solicitor, Footscray CLC in October 2012, explains how to identify basic family law issues to criminal and civil lawyers.

See Motor vehicle accidents and clients with low incomes(opens in a new window).

Access for Community legal centres

This lecture can be viewed online by Community Legal Centre staff and volunteers. To gain access staff will need to contact the Professional Legal Education team and ask for the link and password. Lecture materials can also be provided on request.

Please email

The Law Handbook

Fitzroy Legal Service’s Law Handbook has the following information about motor vehicle accidents:

The Lawyers Practice Manual

The legal online resource, designed to help lawyers with common client matters, includes information about motor vehicle property disputes.


Transport Accident Commission

If a person has been injured in a transport accident, their medical costs relating to the accident will be paid for by the Transport Accident Commission. The commission’s website explains how to make a claim and what is covered.

See Transport Accident Commission(opens in a new window).

Insurance Council of Australia

The 2014 version of the code of practice explains the customer service that a person can expect from their insurer. The code is voluntary and not all insurers have agreed to follow the code. The Financial Services Ombudsman has a list of all of the code members.

See Insurance Council of Australia—The General Insurance Code of Practice(opens in a new window).

Australian Financial Complaints Authority (AFCA)

From 1 November, 2018, the authority handles complaints that were formerly handled by the Financial Ombudsman Service, Credit and Investments Ombudsman and the Superannuation Complaints Tribunal. They work with consumers and small businesses to reach agreements with financial firms (including insurance companies) about how to resolve their complaints. They can make decisions that are binding on the financial firm. They can also award compensation for loss suffered because of an error or inappropriate conduct by the firm.
They deal with complaints about credit, finance and loans as well as superannuation, investments and insurance.

To check that an insurer is a member of AFCA go to the 'Find a financial firm or superannuation fund' page.


The board has developed a fact sheet for lawyers who are acting in motor vehicle accident matters.

See Legal Services Board and Commissioner—Acting in motor vehicle accident claims(opens in a new window).

Judicial College of Victoria

Serious Injury Manual

See chapter 3 on 'Work-related and transport-related injury' to see when an injury will be classed as transport-related.

See Judicial College of Victoria—Serious Injury Manual(opens in a new window).

Commercial Passenger Vehicles Victoria

This organisation (formerly Taxi Services Commission) regulates the commercial passenger vehicle industry. This includes taxis, hire cars and ride sharing platforms such as Uber and Didi. It also authorises driving instructors.

See Commercial Passenger Vehicles Victoria(opens in a new window).

The peak body for community legal centres in Victoria made a submission into the Taxi Industry Inquiry in June 2011. The paper recommended that anti-competitive practices and price gouging in the industry be investigated, that a strict regulatory regime was needed for taxi clubs in Victoria, that a principal-agent relationship between drivers and owners be recognised and that a regulatory body be established.

The paper gives a detailed look at the taxi industry, based on significant experience providing legal advice and assistance to taxi drivers.

See Federation of Community Legal Centres—Taxi Industry Inquiry: Setting the scene 2011(opens in a new window).