This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit legalaid.vic.gov.au, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

References for complaints about lawyers

Information for staff on complaints about lawyers.

This independent statutory body is responsible for regulating the legal profession in Victoria. Their site has information about how to lodge a complaint with the commissioner.

See Legal Services Board and Commissioner—Before making a complaint.

For information about the recent changes to the regulation of the profession see Legal Services Board and Commissioner—Legal profession uniform law.

Law Institute of Victoria (LIV)

The LIV site has a guide to help practitioners to learn about the uniform law. Membership username and password is required. This is only available to people who are members of the LIV.

See Law Institute Victoria—Legal Profession Uniform Law.

Complying with continuing professional development

See Law Institute Victoria—Continuing professional development (CPD) compliance.

The Law Handbook

Fitzroy Legal Service’s Law Handbook has information regarding complaints about lawyers.

See Making a complaint about your lawyer.

The Victorian Bar

The Victorian Bar provides information about the Bar's Constitution, Rules and Regulations.

See About the Victorian Bar—Constitution, Rules and Regulations.

VLA intranet

There is information on the internet about the way complaints are handled at VLA. This includes the various processes for complaint handling and VLA's complaint handling policy.

This information is accessible by VLA staff only.

See Complaints and Statutory Compliance.

Community legal centres offer important community-based services, including free legal advice and assistance and advocacy, community legal education activities, and law reform activities.

There are generalist and specialist legal centres. Generalist centres will normally only service clients living, working or studying in their surrounding area. Specialist centres focus on:

  • groups with specific needs, including women, Indigenous people or young people
  • areas of law, including disability, mental health, employment, social security, consumer and tenancy.

See Federation of Community Legal Centres.

Law Institute Victoria

The Law Institute of Victoria (LIV) Legal Referral Service provides client referrals to lawyers across Victoria. The referral service operates a telephone service during business hours and an online service through the LIV website.

Referrals are tailored to meet client needs and provide a listing of up to three law firms practising in a particular area of law. All law firms participating in the referral service undertake to see clients for the first 30 minutes free of charge. Normal fees are charged after the first 30 minutes or if work needs to be prepared on the client’s behalf.

Phone (03) 9607 9550

See Law Institute Victoria—Legal Referral Service.

Court, CLC, FRC and VLA panels locator

Use Toby's maps to locate community legal centres, courts and private lawyers on the Victoria Legal Aid panel. Search for a list of services near where the caller lives. Search by postcode, name of organisation, phone number or suburb. Tick/untick the boxes to select the search categories.

Do not hit enter to avoid searching globally. Hit F5 to undo this global search.

See Google maps link for CLCs and 29A panellists.

For Generalist CLCs and Local Government Agencies see Google maps link for General CLCs.

Dr Liz Curran has written an extensive report, We Can see There's a Light at the end of the Tunnel Now: demonstrating and ensuring quality services to clients. This report investigates the quality of legal aid services in the ACT and looks at important factors in producing positive client experiences and outcomes. The report was published by the Legal Aid Commission in the A.C.T. and was released in April 2012.

See Legal Aid A.C.T—We can see there is light at the end of the tunnel now.

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