This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

References for buying and selling

References for buying and selling.

Consumer Action Law Centre

The Consumer Action Law Centre is a campaign-focused consumer advocacy organisation. Their website has information to assist consumers including the following areas of consumer complaints:

  • debt collectors
  • loans and credit
  • products and services
  • bills and money
  • cars
  • insurance


Australian Government Productivity Commission

The Productivity Commission reviewed and reported on the various laws for Australia's Consumer Policy. The report, released on 8 May 2008, explores the various systems for regulating consumer protection in each Australian jurisdiction. It made recommendations for change, with the priority being to establish a single national law to deal with consumer protection.

See Productivity Commission—Consumer Policy Framework Inquiry Report(opens in a new window).

Lawyers Practice Manual

Consumer law related sections in this manual include:

  • Motor car disputes [5.1.901]
  • Unfair practices [5.1.701]
  • Consumer disputes with a trader [5.1.401]
  • Resolving disputes with specific providers (aged care, builders, energy and water, health services, insurance, lawyers, travel agents, telecommunications) [5.1.801]

See Consumer Law—Part 5(opens in a new window).