This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

New rules for energy companies – January 2019

Information about rules for energy companies where a consumer is having financial difficulty.

Tuesday 1 January 2019 at 12:00 am

New rules for energy companies if a person owes money

From 1 January 2019 energy companies must take particular steps when a consumer is having financial difficulty. A new payment difficulty framework sets out clear rights for consumers to help them to manage payment of their electricity bills. Under this framework, disconnection of supply must be a last resort.

For details of the framework see Consumer Action Law Centre—New rules to support households who have difficulty with the cost of their electricity bills.