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New rules for energy companies – January 2019

Information about rules for energy companies where a consumer is having financial difficulty.

Published:
Tuesday 1 January 2019 at 12:00 am

New rules for energy companies if a person owes money

From 1 January 2019 energy companies must take particular steps when a consumer is having financial difficulty. A new payment difficulty framework sets out clear rights for consumers to help them to manage payment of their electricity bills. Under this framework, disconnection of supply must be a last resort.

For details of the framework see Consumer Action Law Centre—New rules to support households who have difficulty with the cost of their electricity bills.

Updated