This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit legalaid.vic.gov.au, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

Legislation relating to Door-to-door sales

Legislation relating to door-to-door sales.

Australian Consumer Law and Fair Trading Act 2012 (Vic)

This Act protects consumers by regulating trade practices and providing codes of practices that businesses must comply with. It also sets out the powers and functions of Consumer Affairs Victoria. This Act repeals the Fair Trading Act 1999 (Vic).

See Australian Consumer Law and Fair Trading Act 2012 (Vic) (opens in a new window).

Competition and Consumer Act 2010 (Cth)

This Act establishes a single, national law to protect consumers. It repeals and replaces the Trade Practices Act 1977 (Cth). It has drawn on consumer protection legislation that has been developed in many states, particularly from Victoria. It affects new contracts that have been agreed to on or after 1 January 2011. It also applies to any parts of existing contracts that are amended on or after this date. The law will be jointly enforced by the Australian Competition and Consumer Commission and in Victoria by the Consumer Affairs Victoria. The Act:

  • prohibits misleading, deceptive, unconscionable and false conduct; harassment and coercion
  • sets out implied conditions and warranties
  • explains when contract terms will be unfair
  • regulates product safety
  • governs 'off premises' sales such as telemarketing and door-to-door
  • regulates lay-bys.

The part of the Act that governs consumer protection is set out in Schedule 2. Schedule 2 plus any regulations that are made are called the Australian Consumer Law. When the Australian Consumer Law is applied as law of Victoria, it is called Australian Consumer Law (Victoria).

See Competition and Consumer Act 2010 (Cth)(opens in a new window) .

See also Competition and Consumer Act 2010—Schedule 2—The Australian Consumer Law(opens in a new window).

Competition and Consumer Regulations 2010 (Cth)

These regulations prescribe various pr ocedures and forms that are to be used in consumer matters under the Competition and Consumer Act 2010 (Cth).

See Competition and Consumer Regulations 2010 (Cth)(opens in a new window).

Australian Consumer Law and Fair Trading Regulations 2012 (Vic)

These Regulations prescribe matters necessary to ensure the effective operation of the Australian Consumer Law and Fair Trading Act 2012. This includes infor mation about:

  • where particular disputes must be referred to
  • how a high value vehicle is defined
  • prescribing the form of an embargo notice
  • a list of relevant interstate Acts.

See Australian Consumer Law and Fair Trading Regulations 2012 (Vic) (opens in a new window).

Updated