This website is for use by legal professionals (lawyers and law practices) only. If the information is used incorrectly, you could risk losing money or your legal rights. If you are a member of the public looking for free advice about your legal problems please visit, or contact our Legal Help advice line on 1300 792 387, Monday to Friday from 8 am to 6 pm. 

If you decide to use or rely on the information or make decisions based on the information in this website (which VLA does not recommend) VLA is not liable to you or any third party in any way for any loss, damage, costs or expenses you or they may suffer or incur as a result.

Forms for door-to-door sales

Forms for complaints about door to door sales.

Consumer Affairs Victoria

The consumer Affairs Victoria site links to template letters and examples that can be used to complain to the seller in a door-to-door sales complaint.

See Consumer Affairs Victoria—Resolve your problem or complaint.(opens in a new window)

Victorian Civil and Administrative Tribunal (VCAT)

The VCAT site explains the procedure for applying to the Tribunal and links to the application form to have a complaint heard in the Small Claims Tribunal.